Domestic Shipping Policy
Shipment processing time
All orders are processed within 5-10 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
|---|---|---|
| Royal Mail (0-2kg) | 2-5 business days | £10.00 |
| Royal Mail (2-15kg) | 2-5 business days | £17.50 |
| Royal Mail Next Day Delivery | Next Day | £22.00 |
*Free Shipping on orders over £250.
Delivery delays can occasionally occur.
We only ship to UK addresses ONLY.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Essex Wheels & Engineering are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damage
Essex Wheels & Engineering are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the UK.
Returns Policy
You must tell us by email message to info@essexwheels.com that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.